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Thursday, February 3, 2022

Shortcomings & Challenges for Online Shopping

Aloha Everyone,

Following up on my prescription order with Warby Parker, I found out that the frame I had chosen does not show on the company’s website gallery. After being on the phone with the company’s Helpdesk for nearly an hour, I was getting nowhere.

My sister came to the rescue. She drove me back to the Warby Parker retail outlet in Long Beach, approximately 35 minutes one way. Later, I received an email apologizing that the frame I chose cannot accommodate my prescription glasses. Setting up an appointment with an Ophthalmologist was more time wasted. 

In the meantime, our online orders from Amazon and Walmart are also encountering challenges. Rather than trying to resend our orders, the manufacturers simply canceled them.

Being an optimistic person, I am trying to maintain a positive attitude.

Thus, my practicing equanimity and patience continues.

Aloha -- Cathi