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Wednesday, September 24, 2014

Honu Gets a New Windshield

Aloha Everyone

Today was devoted to Honu's new windshield. By 8:30 AM, Dale at NOVUS Glass Repairs & Replacement was waiting for us to get started.

There is a lot of skill and knowledge involved in replacing a windshield. Dale mentioned that the Honu's windshield is a little more "tricky" as it has a built-in sensor monitoring device.

Bev, the office manager, pitched in to help Dale in positioning the new windshield before Dale ascertained that it fits correctly in place.

Satisfied with their work , they gave us big hugs and warm send-offs with an invitation to stop by if we are in the neighborhood. We applaud their sense of pride in doing their job well. Their professional demeanor remained the same from the first time we approached them to see if they would be able to do the work then today when they finished the job.

Dale also told us that we have a life- time warranty for any leaks from rain. Bev gave us a couple of what looks like a business card. But it says, "The best looking and strongest windshield repairs are made to dings which have never been contaminated by bugs, dirt, or water. Use these ding patches to keep your dings contamination free."

J.J. and I will be much more mindful in the future if we hear or see any pebbles ricochet from passing vehicles.  We will keep the ding patches handy to prevent another windshield replacement.

Scott Milo at Mercedes Benz facilitated us in getting the new windshield monitor re-calibrated.

As with our past experiences in dealing with Mercedes Benz customer service department, the work was completed efficiently and professionally. While the personal touch of Dale and Bev was missing, we had a comfortable waiting lounge to relax and to enjoy a snack.

Today's adventure took us from Grants Pass to Medford, approximately 64 miles round trip in a heavy rain.

At the end of the day, the entire cost to replace and re-calibrate Honu's windshield came to $1,093.08.  Our insurance policy has a $1,000 deductible. Our decision was to pay the total amount and count our blessings.

Aloha -- Cathi